Return & Refund policy

Thank you for shopping at Sight Savers Optics L.L.C. We value your satisfaction and aim to provide the best quality products and services. If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.

 

Return Process

  1. Contact Us: Before returning an item, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate the return process.

  2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number. Please write this number on the outside of the package you are returning.

  3. Shipping: You are responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.


Late or Missing Refunds


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@sightsaversoptics.ae.


Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@sightsaversoptics.ae


Contact Us


Questions about the Return and Refund policy should be sent to us at info@sightsaversoptics.ae