Delivery Policy
At Sight Savers Optics L.L.C., we are dedicated to ensuring that your eyewear and optical products are delivered to you swiftly and securely within Dubai and across the UAE. Our shipping services are designed to provide a seamless experience from the moment you place your order to when it arrives at your doorstep.
Shipping Rates & Options
Standard Shipping (Dubai): 1-2 business days – Free on orders above AED 200. A flat rate of AED 50 for orders below AED 200.
Express Shipping (Dubai): Same-day delivery for orders placed before 10 AM – Above 250.
Shipping (Other Emirates): 2-3 business days – AED 100.
Order Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. Orders placed before [Time] on business days will typically be processed the same day.
Delivery Timeframes
- Dubai: 1-2 business days for Standard Shipping; Same-day delivery for Express Shipping.
- Other Emirates: 2-3 business days.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment on our website or through the courier service's tracking platform.
Shipping Restrictions
We currently ship only within the UAE. If you are outside the UAE and wish to purchase from us, please contact our customer service team for assistance.
Delays and Issues
While we strive to meet our delivery timelines, occasional delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier service disruptions. If you experience any delays or issues with your delivery, please reach out to our customer service team for prompt assistance.
Contact Us
Questions about the Return and Refund policy should be sent to us at info@sightsaversoptics.ae